Refund & Cancellation Policy

REFUND & CANCELLATION POLICY This policy should be especially clear because your website accepts online payments. 4.1 General Principle Alusiyes aims to clearly communicate the applicable price, service, course/workshop conditions and refund terms before payment. Applicable consumer-protection rules require e-commerce entities to provide clear information regarding returns/refunds and payment-related matters. 4.2 Course Refunds Recommended policy for your website: For digital courses, refund eligibility depends on the course's specific refund conditions displayed at the time of purchase. A refund request may be considered where: Payment was successfully completed but access was not provided due to an Alusiyes technical/operational issue; The same transaction was charged more than once due to a payment error; Alusiyes cancels the purchased service and cannot provide a reasonable alternative; The service materially differs from what was represented at the time of purchase, subject to verification. Refunds may not ordinarily be available where: The user has substantially consumed or downloaded the digital course content; The user voluntarily stops using the course; The user changes their mind after accessing substantial course content; The user fails to complete the course; The user does not attend a scheduled workshop after registering, subject to any program-specific cancellation terms. Important: Have a lawyer review this section before publishing, particularly for digital-content purchases and consumer-rights requirements. 4.3 Workshop Cancellation For workshops, the cancellation/refund rules applicable to that specific workshop should be displayed before payment. Where a workshop is cancelled by Alusiyes, the participant may be offered: Transfer to the rescheduled workshop; or Refund, where applicable under the program's stated terms. 4.4 Workshop Rescheduling If a workshop schedule changes because of instructor availability, technical problems or other operational reasons, Alusiyes may reschedule the workshop. Participants will be notified using their registered contact information. 4.5 Duplicate Payments If a customer is charged more than once for the same transaction because of a payment processing error, the duplicate amount may be refunded after transaction verification. The user may be required to provide: Transaction ID Order ID Payment reference Registered email 4.6 Failed Payments If money is debited from a user's account but the Alusiyes order is not successfully created, the transaction will be checked against the payment provider's records. If the transaction is confirmed as unsuccessful and the payment provider reverses the amount, the refund will be handled according to the payment provider/banking process. 4.7 Refund Processing Approved refunds will normally be processed to the original payment method where technically possible. Actual crediting time may depend on the payment gateway, bank or payment service provider. Alusiyes cannot guarantee the exact time taken by a third-party bank/payment provider. 4.8 How to Request a Refund Send a refund request to: Email: [alusiyesacademy.org@gmail.com] Include: Full name Registered email Order/registration ID Course/workshop name Payment transaction ID Reason for refund 4.9 Refund Review Alusiyes may review the relevant: Payment record Account record Course access record Download/access history Workshop attendance Registration information Communication history to determine eligibility under the applicable policy. 4.10 Non-Transferability Unless specifically approved by Alusiyes, a course/workshop purchase is associated with the registered user and may not be transferred to another person.